Job Title : Senior Technical Support Engineer

Key Responsibilities: 

• Design, implement, and maintain SCCM infrastructure, including distribution points, management points, and site servers. 
• Manage and support Microsoft Intune in hybrid integration with SCCM, enabling unified endpoint management across on-premises and cloud devices. 
• Perform advanced troubleshooting and resolve complex issues related to SCCM client installations, software deployments, patch management, OS deployments, and Intune device management. 
• Manage SCCM and Intune co-management scenarios, including workload migration from SCCM to Intune. 
• Develop and maintain SCCM software packages, applications, task sequences, and Intune policies/profiles. 
• Automate routine SCCM and Intune tasks using PowerShell and other scripting tools. 
• Monitor and optimize the performance and health of SCCM and Intune services. 
• Collaborate with security teams to implement SCCM and Intune-based compliance and security policies. 
• Maintain detailed documentation of SCCM and Intune architecture, configurations, and procedures. 
• Provide technical support and mentorship to L1 and L2 engineers on SCCM and Intune issues. 
• Coordinate with vendors and Microsoft support for escalations, patch management, and hybrid integration issues. 
• Plan and execute SCCM upgrades, Intune configuration changes, and migration projects. 

Required Skills & Qualifications: 

• 5+ years of experience managing and supporting SCCM environments. 
• Hands-on experience with Microsoft Intune and hybrid co-management with SCCM. 
• Expert knowledge of Microsoft System Center Configuration Manager. 
• Strong understanding of Windows OS deployment using SCCM (OSD). 
• Experience with Patch Management using SCCM and Intune. 
• Proficiency in PowerShell scripting for automation and troubleshooting. 
• Familiarity with Active Directory, Azure AD, Group Policy, Windows Server, and networking fundamentals. 
• Experience troubleshooting SCCM client and Intune-managed device issues. 
• Knowledge of Endpoint Protection and integration between SCCM and Intune. 
• Excellent problem-solving, communication, and documentation skills.