JOB TITLE: Senior Full Stack Developer – Support Lead

JOB PURPOSE: The Senior Full Stack Developer – Support Lead is responsible for leading the technical support operations, ensuring application stability, performance, and enhancements. This role requires deep expertise in backend and frontend technologies while also serving as the primary technical escalation point for complex issues. The position involves troubleshooting, debugging, optimizing performance, and collaborating with the development team to maintain seamless application functionality.

QUALIFICATION: B.E. / B. Tech / MCA / MCS

CERTIFICATIONS:

EXPERIENCE: 6-8 years in IT Services (Digital)

REPORTING TO: Production support Manager

LOCATION: Bangalore

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Technical Leadership & Support
• Lead Level 2/3 support operations for web and mobile applications.
• Debug and resolve complex technical issues, ensuring minimal downtime.
• Guide and mentor junior developers in troubleshooting and best practices.
• Application Development & Optimization
• Review, modify, and enhance backend APIs, database queries, and frontend UI components.
• Conduct code optimizations, refactoring, and performance tuning to improve efficiency.
• Implement hotfixes and patches in coordination with the DevOps team.
• Collaboration & Stakeholder Management
• Work closely with business users, product managers, and QA teams to identify issues and solutions.
• Coordinate with onsite, offshore teams and third-party vendors for resolution of integration issues.
• Serve as a bridge between support and development teams to ensure smooth releases.
• Incident & Change Management
• Track and resolve incidents within defined SLAs using ITSM tools (e.g., ServiceNow, Jira).
• Participate in root cause analysis (RCA) for recurring issues.
• Evaluate and implement change requests with minimal disruption to business operations.
• Security & Compliance
• Ensure adherence to secure coding practices and compliance requirements.
• Work with security teams to remediate vulnerabilities and enforce best practices.

TECHNICAL SKILLS / COMPETENCIES:

• MANDATORY
• Nice to Have
• Technical Expertise
• Frontend: React.js, Flutter (At least one major framework)
• Backend: Node.js, .NET Core, Java, Python (Any two)
• Databases: SQL Server, PostgreSQL, MongoDB
• Cloud & DevOps: Azure/AWS, CI/CD pipelines, Docker/Kubernetes
• Experience Level:
• 6+ years of full-stack development experience.
• 2+ years in application support and maintenance.
• Preferred Skills:
• Hands-on experience with API integrations, microservices, and third-party SDKs.
• Strong debugging tools knowledge (Fiddler, Postman, Log Analyzers).
• ITSM process awareness (Incident, Problem, Change Management).

SOFT SKILLS:

• MANDATORY
• Excellent verbal communication skills.
• Strong problem solving and analytical skills.
• Ability to pay attention to details & troubleshoot the problems

IS Internal Use Only

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