RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

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Technical SME for the technologies listed in the Competency table below.

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Handle Medium & Large projects.

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Deliver Projects within schedule and budgets.

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Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.

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Reporting of all KPIs related to Service Delivery

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Adherence to Process, Policies & Procedures

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Maintain and acquire Certifications as per Business Requirements for self and team.

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Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.

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Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.

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Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.

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Design, deploy, and operate Cisco ACI (EVPN-VXLAN) data center fabrics.

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Implement and support Cisco Software-Defined Access (SDA) using DNA Center.

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Design and manage VMware NSX-T overlays, gateways, and micro-segmentation.

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Deploy and optimize Next-Generation Firewalls (Palo Alto, Fortinet, Cisco).

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Design and manage enterprise wireless networks using HPE Aruba & Cisco.

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Configure and administer Aruba ClearPass for NAC, 802.1X, guest access, and BYOD.

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Integrate wired, wireless, and security platforms with identity systems (AD/LDAP).

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Deploy and manage Secure Web Proxy (WSA) and Secure Email Gateway (ESA) solutions

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Act as L3 escalation for complex incidents and perform RCA analysis.

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Lead upgrades, migrations, technology refreshes, and optimization initiatives.

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Prepare and maintain HLD, LLD, As-Built, and operational documentation.

CERTIFICATIONS:

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CCIE (Enterprise or Data Center)

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HPE Aruba (ACMP / ACMX / ClearPass)

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VMware VCP-NV / VCAP-NV

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Palo Alto PCNSE

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Fortinet NSE 7 or higher

TECHNICAL SKILLS /COMPETENCIES: MANDATORY

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Cisco ACI (Multi-Tenancy, L3Out, Contracts, Service Graphs)

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Cisco SDA & DNA Center

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VMware NSX-T

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HPE Aruba Wireless, Aruba Central & ClearPass

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Next-Generation Firewalls (Palo Alto / Fortinet / Cisco)

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Solid understanding of routing, switching, and EVPN architectures.

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Secure Web & Email Proxies (Cisco WSA / ESA or equivalent)

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Wireless (Cisco, Aruba)

SOFT SKILLS: MANDATORY

1.

Strong written and verbal communication and analytical skills

2.

Ability to multi-task, prioritize multiple objectives, initiatives, and requests.

3.

High Degree of Perseverance.

4.

Very good Customer handling Skills.

5.

Can Do attitude.

6.

Open to learn new technologies.