JOB TITLE: Microsoft 365 Office Administrator (L2)

JOB PURPOSE: Wintel – BAU Support

QUALIFICATION: Graduation

CERTIFICATIONS: · Certifications in Microsoft Office 365 Administration or related fields. · Experience with scripting languages (e.g., PowerShell). · Knowledge of cloud computing and virtualization technologies

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Install, configure, and maintain Office 365 services and applications.
• Implement and manage user accounts, permissions, and licenses.
• Set up and administer Office 365 groups, distribution lists, and security policies.
• Provide technical support to end-users for Office 365 applications.
• Diagnose and resolve issues related to Office 365 services, including connectivity, performance,
• and security.
• Monitor system health and performance to identify and address potential problems.
• Implement and maintain security measures to protect Office 365 data and systems.
• Ensure compliance with relevant industry regulations and standards.
• Manage data backup and recovery processes.
• Plan and execute migrations to Office 365 from on-premises systems.
• Integrate Office 365 with other enterprise applications and systems.
• Develop and deliver training materials and sessions on Office 365 applications.
• Create and maintain documentation for Office 365 configurations and procedures.
• Stay up to date with the latest Office 365 features and updates.
• Evaluate and implement new Office 365 services as needed.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Strong understanding of Microsoft Office 365 services and applications.
• Ability to work independently and as part of a team.
• Experience with Active Directory, Exchange Online, SharePoint Online, Teams, OneDrive, and other Office
• 365 components.
• Proficiency in troubleshooting and problem-solving techniques.
• Knowledge of network infrastructure, security best practices, and compliance regulations.
• Excellent communication and interpersonal skills.
• Follow ITIL best practices for incident, problem, and change management.

OPTIONAL

SOFT SKILLS:

MANDATORY

1. Bachelor’s degree in computer science, Information Technology, or related field.
2. At least 6 years of experience in support operations
3. Excellent analytical and problem-solving skills.
4. Strong communication and interpersonal skills.
5. Ability to work independently and in a team environment.