JOB PURPOSE:

Microsoft Products (AD/Exchange/Windows/Office 365/Intune) Implementation & Support

CERTIFICATIONS:

MCSE, Microsoft 365 Certified Administrator Expert, MD-102 Endpoint Administrator

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

·      Hands-on experience is a must and technologies last used must be one-two years.

·      Active Directory and Group Policy deployment and Troubleshooting

·      Exchange On-Prem and Office 365 migration projects

·      Office 365- Exchange online, Intune MDM- deployment MS Teams, one drive, O365 security and Tenant to Tenant Migration

·      Configuration and Management of ADFS environment.

·      Configure and Manage Azure AD Connect server

·      Manage Entra ID and conditional access policy and Windows Hello for business

·      Configure and troubleshoot Terminal servers (RDS), Windows Clustering

• Should have strong experience in SCCM 2012 / version 1802,1806,1810 & 1902 and Intune Endpoint Configuration manager

·      Experience on AAD/Intune Centralized Application Management deployment and support

·      Experience on Windows servers upgrade from legacy latest version

·      Windows SCCM patch management and windows security baseline deployment and testing

·      Develop project document, update internal documentation and configuration items

·      Proactive in resolving support request escalated from services delivery team.

·      Willing to work on flexible schedule depending on business need

·      Technical SME for the technologies listed below in the Competency table.

·      Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.

·      Execute Health Check services and closure along with the team for AMC customers.

CERTIFICATIONS:

Microsoft 365 Certified Administrator Expert

MD-102 Endpoint Administrator

MCSE\MCP

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

·    Strong Working Knowledge on below Technologies:

o  Active directory

o  Office 365

o  Exchange 2016/2019 SE

o  Intune MDM Management /SCCM

o  Windows server infrastructure 

o  Enterprise vault Email archival

o  File server and Hyper-V

Competency Levels

·    Active directory/Entra AD – L2

·    Office 365 – L2

·    Windows support L2

·    SCCM/Intune-L2

 SOFT SKILLS:

MANDATORY

1.      Strong written and verbal communication and analytical skills

2.      Ability to multi-task, prioritize multiple objectives, initiatives and requests.

3.      High Degree of Perseverance

4.      Very good Customer handling Skills

5.      Can do attitude

6.      Open to learn new technologies