Company Overview

Intertec Softwares Pvt Ltd, part of Intertec Systems, is a leading IT services company specializing in digital transformation, IT operations, and cybersecurity. With over 30 years of industry experience and a strong presence across the Middle East and India, Intertec is renowned for its commitment to customers and employees, supported by MSP and ISO 9001 certifications.

Job Overview

We are seeking a mid-level ITSM Implementation Consultant to join our dynamic team in Mumbai in a full-time capacity. The successful candidate will play a key role in implementing and optimizing IT service management solutions, working closely with clients to understand their business needs and delivering tailored ITSM solutions. This is an excellent opportunity for professionals eager to grow their expertise in a collaborative and innovative IT services environment.

Qualifications and Skills

• Minimum 5 year experience
• Education: Computer Engineering Graduate
• Strong proven experience in IT Service Management
• Designed IT service framework
• Defined service management strategy
• Documented policies and processes
• Thought leadership in ITSM best practices
• Implemented enterprise ITSM platform(s)
• Experience on Service Management Implementation from Ivanti Service Manager
• Familiarity with REST APIs, integrations, and automation tools
• Experience on Ivanti, IMS Saphire, Symphony summit, Fresh Desk, Service Now, BMC Remedy / LANDesk Service desk. Proficiency in Ivanti preferred. 

Roles and Responsibilities

• Understand business objectives and organizational requirements for Service Management (SM), IT Asset Management and assess existing support organization structure, capabilities, processes, and tools against them
• Lead workshops with key stakeholders across dialogic to document current-state of processes, define future-state requirements, and produce functional specifications
• Ensure that SM policies and processes are documented for distribution to clients
• Implementation of Service Management Tools at Customer place
• Perform after implementation support for Service Management
• Familiarity with REST APIs, integrations, and automation tools
• Good analytical and communication skills for stakeholder coordination