JOB PURPOSE:

Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies.

CERTIFICATIONS:

Mandatory knowledge of Microsoft products and ITIL Processes

RESPONSIBILITIES (INCLUDES ALL TASKS):

·      Conduct regular audits to accurately track and document all IT assets.

·      Maintain a comprehensive asset database, including hardware, software, and peripherals.

·      Update asset information as needed, such as changes in ownership or status.

·      Coordinate the deployment of new IT equipment, ensuring proper configuration and setup.

·      Provide technical guidance to users on the use of new assets.

·      Manage the retirement process for obsolete or end-of-life IT assets.

·      Ensure proper disposal of assets in accordance with environmental regulations and data security policies.

·      Develop and implement a workstation patch management strategy.

·      Coordinate the deployment of critical patches and updates.

·      Test patches in a controlled environment before deployment to minimize risks.

·      Monitor patch deployment status and address any issues.

·      Develop and implement asset management policies and procedures.

·      Ensure compliance with internal and external regulations related to asset management.

·      Manage relationships with vendors for hardware and software purchases.

·      Co-ordinate/follow-up with supplier and ensure timely delivery of assets.

·      Generate regular reports on asset utilization, compliance, and costs.

·      Assist with internal and external audits related to IT assets.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

·    ITIL certification (Foundation level or higher).

·      Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti).

·      Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).

·      Experience with Active Directory, Exchange, and Office 365.

SOFT SKILLS:

MANDATORY

·      Ability to explain technical concepts in a clear and understandable manner to non-technical users.

·      Effective listening skills to accurately understand user problems and concerns.

·      Patience and empathy to deal with frustrated or anxious users.

·      Ability to build rapport and trust with end-users.

·      Ability to work effectively as part of a team, collaborating with other IT professionals.

·      Willingness to share knowledge and assist colleagues.