• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.

• Handling, solving and logging the technical tickets in ticketing system.

• Provide quick and effective assistance with IT systems to all users.

• Prepare IT assets to the users to meet the requirement.

• Responding in a timely manner to technical issues and requests with high quality to meet SLA.

• Installing and configuring computer hardware, software, systems, networks, printers and scanners

• Manage user’s account in AD and exchange server.

• Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.

• Onboarding new users.

• Excellent problem-solving and analytical skills

• The ability to break down technological processes and deliver clear, step-by-step instructions to users.

• Provide professional support to VIP users.

• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions

• Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices

• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency

• Work with the team to provide high quality IT services to the users.

• Must be able to communicate in Arabic.

• ITIL certification will be an added advantage.

TECHNICAL SKILLS /COMPETENCIES: MANDATORY

• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.

• Basic networking experience.

• Comprehensive experience in OS systems.

• Proven experience in ticketing systems.

SOFT SKILLS: MANDATORY

Excellent communication skills, both written and verbal Time Management. Research Skills. Attention to details. Patience. Work under pressure. Multitask Management Analytical and problem-solving skills Teamworking skills Arabic Speaking and Writing