JOB DESCRIPTION

JOB TITLE: Service Desk Engineer

JOB PURPOSE: L1 Support

QUALIFICATION: Diploma in Technology, B.E/B. Tech or Equivalent

CERTIFICATIONS: CompTIA A+ or CompTIA N+ or any certificate from Microsoft

EXPERIENCE: 3+ years

REPORTING TO: Service Delivery Manager

RESPONSIBILITIES (INCLUDES ALL TASKS):

-Ticketing Systems.

- Good practice of creating and deploying OS images.

- High skills of technical support.

- Good knowledge to use CMD commands.

- Experience to deal with VIP 

- Good knowledge in networking with basic troubleshooting.

- Excellent problem-solving and analytical skills.

- Good Experience in managing AD

- Knowledge of DNS, DHCP, HTTP, HTTPS and other protocols.

- Minimum certificate CompTIA A+ or CompTIA N+

Mandatory Skills :

Arabic Speaker

DHCP,DNS,HTTP,HTTPS ,CCM,MDM