JOB PURPOSE:

Responsible for providing technical support and maintenance of .NET-based applications. This includes troubleshooting issues, applying code-level fixes, performing impact analysis, and coordinating with multiple integration teams to ensure timely resolution of incidents and problems

RESPONSIBILITIES (INCLUDES ALL TASKS):

§  Troubleshoot application and integration issues in .NET-based systems and provide timely resolutions

§  Perform root cause analysis and apply code-level fixes for production issues

§  Handle support tickets, prioritize based on impact, and provide resolution within agreed SLAs

§  Monitor system performance and health, proactively identify potential issues

§  Collaborate with integration teams and other third-party vendors to resolve interface-related problems

§  Maintain documentation of known issues and resolution steps

§  Participate in change requests and deployments during planned downtime or off-peak hours

§  Provide on-call/extended hour support when needed

§  Take ownership of critical incidents and ensure effective root cause resolution

§  Support enhancement releases by validating deployment changes and performing post-deployment verification

TECHNICAL SKILLS /COMPETENCIES:

·   Strong experience in ASP.NET, Web APIs – for code-level debugging

·      Proficiency in reading logs and using diagnostic tools (e.g., IIS logs, Event Viewer, APM tools like Dynatrace or AppInsights)

·      Familiarity with SQL (Oracle/SQL Server) for basic queries and investigating DB issues

·      Exposure to integration protocols (SOAP, REST) to coordinate with external systems

SOFT SKILLS:

·   Strong problem-solving mindset

·      Ability to handle pressure and prioritize issues

·      Clear and structured communication with business and technical teams

·      Coordination and stakeholder management skills

·      Excellent troubleshooting and communication skills

Looking for Omani national