RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Act as the technical expert for the following solutions, focusing on end-to-end operational support and management:
• CyberArk PAM & Sectona PAM – Full lifecycle management of Privileged Access, including vault architecture, account boarding, and session security.
• Proofpoint Web & Email Security – Complete operational ownership of email and web protection, including gateway management, threat defense, and filtering policies.
• Operational Support: Provide support in handling identity and messaging solutions in a support or operational capacity.
• Support the project cycle under guidance:
• Data Gathering & Documentation – Support the collection of requirements and the update of technical design documents.
• Deployment & Testing – Assist in deploying PAM and Email security agents and configuring policies.
• Handover – Assist in training customer teams on basic solution management.
• Technical Fundamentals: Maintain a deep understanding of core cybersecurity principles, networking, and system administration.
• Continuous Learning: Be proactive in learning and training on new identity or messaging security solutions as required by the market.
• Maintenance: Perform regular health checks for existing deployments and maintain detailed documentation for known issues.

CERTIFICATIONS:

PAM solutions

Email / Web security

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Strong Knowledge on below Technologies:

o  CyberArk PAM

o  Sectona PAM

o  Proof Point

Competency Levels

·    CyberArk PAM – L2

SOFT SKILLS:

MANDATORY

1.      Strong written and verbal communication and analytical skills

2.      Ability to multi-task, prioritize multiple objectives, initiatives and requests.

3.      High Degree of Perseverance

4.      Very good Customer handling Skills

5.      Can do attitude

6.      Open to learn new technologies