RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES): 

• Act as the technical expert for the following solutions, focusing on end-to-end operational support and management: 
• Trend Micro – Full-cycle management of endpoint protection platforms, from deployment to advanced policy tuning and alert response. 
• SentinelOne – End-to-end EDR operations, including agent lifecycle management, threat hunting, and automated remediation. 
• CrowdStrike – Comprehensive support for the Falcon platform, ensuring full visibility, threat detection, and incident containment. 
• Operational Support: Provide expertise in handling solutions on a day-to-day operational basis or supporting customers. 
• Support the project cycle under guidance: 
• Data Gathering & Documentation – Assist in understanding customer environments and maintaining technical documentation. 
• Deployment & Testing – Participate in the configuration and validation of endpoint security policies. 
• Handover – Help prepare technical runbooks for customer handover. 
• Technical Fundamentals: Maintain strong basics and understanding of cybersecurity, networking, and system fundamentals. 
• Continuous Learning: Demonstrate a willingness to learn and train on new security solutions as market demands evolve. 
• Health Checks: Perform routine health checks for existing deployments and troubleshoot basic technical issues. 

CERTIFICATIONS: 

Trendmicro 

TECHNICAL SKILLS /COMPETENCIES: 

MANDATORY 

• Strong Knowledge on below Technologies: 
• Trendmicro 
• Crowdstrike 

Competency Levels 

• TrendMicro – L2 
• CrowdStrike – L2 

SOFT SKILLS: 

MANDATORY 

1. Strong written and verbal communication and analytical skills 
2. Ability to multi-task, prioritize multiple objectives, initiatives and requests. 
3. High Degree of Perseverance 
4. Very good Customer handling Skills 
5. Can do attitude  
6. Open to learn new technologies