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MS Dynamics 365 F& O Consultant

Executive: More than 10 years
36L - 39L (Per Year)
Posted on Mar 11 2024

About the Job


Microsoft Dynamics AX
Microsoft SQL Server
Transact-SQL (T-SQL)
AX 2012 or/and AX 9
Microsoft Dynamics 365

Position: Support Delivery Manager (Microsoft Dynamics 365 F&O)

Experience: 14+ Years (Relevant experience only)

Location: Hyderabad

Technical Skills:

  • Over 14 years of IT industry experience.
  • Minimum 10 years of Microsoft Dynamics implementation, including 4 full life cycle implementations.
  • Dynamics 365 F&O expertise.
  • Proficiency in Microsoft SQL Server, SQL Reporting Services, and Transact-SQL.
  • Experience in enterprise support management software.
  • Certification in Scrum Master or PMP preferred.
  • Ability to lead and build a support organization for D365 F&O.
  • Skills in creating support delivery programs and efficient customer issue resolution processes.
  • Proficient in presenting program management KPIs to executive management.
  • Management of a team of 20-30 Dynamics 365 F&O support personnel.

Desirable Skills:

  • Bachelor’s degree or equivalent experience.
  • Customer service and consulting experience preferred.
  • Industry-specific knowledge in finance, healthcare, or manufacturing.
  • Excellent troubleshooting and case management abilities.


  • Manage support cases for D365 F&O, AX 2012, or AX 9 systems.
  • Diagnose and resolve issues efficiently.
  • Ensure timely issue resolution meeting service level agreements.
  • Document case communication and resolution.
  • Oversee secondary resources in the support center.
  • Coordinate resolution with third-party vendors.
  • Continuously develop knowledge of Dynamics 365 F&O and associated products.
  • Develop comprehensive support SOWs with effective resourcing and SLA compliance.

Interested candidate can Share their resume to

About the company

IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance. IMCS Group supports strategic and operational aspects of IT implementations to help businesses implement growth strategies and leverage technology to achieve competitive advantage. In additi ...Show More


Staffing and Recruiting

Company Size

201-500 Employees



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