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International customer service

Junior: 1 to 3 years
3L - 4L (Per Year)
Posted on Apr 01 2024

About the Job


international voice
customer service
Inbound voice
US process
International customer service

Company Overview

IMCS Group is a prominent IT, Healthcare, and Professional Staffing Company that specializes in helping enterprises enhance their staffing investments for optimal business performance. With a focus on quality, efficiency, and technology-driven growth strategies, IMCS Group stands out for its commitment to excellence in customer service and strategic IT implementations.

Job Overview

Seeking an International Customer Service Representative with 1-3 years of experience for a Full-Time role in Noida, Uttar Pradesh, India. Join IMCS Group, a leading IT, Healthcare, and Professional Staffing Company with 201-500 employees, known for optimizing businesses' value through staffing solutions and achieving world-class performance.

Qualifications and Skills

  • Excellent communication skills
  • Experience in international voice and customer service
  • Proficiency in handling inbound voice calls
  • Knowledge of US process and international customer service standards
  • Ability to prioritize and multitask effectively in a fast-paced environment
  • Strong problem-solving skills and a customer-centric approach

Roles and Responsibilities

  • Handle international customer queries via inbound voice calls
  • Provide exceptional customer service to clients in a professional manner
  • Assist customers with their inquiries, complaints, and provide solutions
  • Ensure timely and effective resolution of customer issues
  • Maintain accurate records of customer interactions and transactions

About the company

IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance. IMCS Group supports strategic and operational aspects of IT implementations to help businesses implement growth strategies and leverage technology to achieve competitive advantage. In additi ...Show More


Staffing and Recruiting

Company Size

201-500 Employees



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