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Chat Support Service _BFSI Domain

Noida
Full-Time
Junior: 1 to 3 years
5L - 7L (Per Year)
Posted on Apr 24 2024

About the Job

Skills

Excellent communication skills
Customer service orientation
Problem-solving abilities
Empathy and patience
Multi-tasking
Attention to detail
Ability to work under pressure
Chat support

Urgent Hiring for Chat support Associates for a MNC client, Noida location.


Salary –Upto 06 LPA as per experience

 

Exp _ 18 months of experience in international BPO Including 06 months in Voice & 06 months in Chat Process.

Minimum – 06 months of Experience in BFSI Industry.

 

RESPONSIBILITIES: Candidates hired would be involved in providing chat support to the customers and provide resolution in case of any query

 

 

Skills:

 

  1. Min 18 Experience in chat/Voice (50% voice) support in any International BPO process.
  2. Min 6 months BFSI Experience
  3. Ability to address customer complaints, or other issues with products or services.
  4. Flexible enough to meet the needs of your diverse customer base.
  5. Sales skill for conversion will be an added advantage.
  6. Excellent judgment and decision-making skills.
  7. Good mathematical Skills.
  8. High attention to details
  9. Active listener / good listening / Comprehension ability.


About the company

IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance. IMCS Group supports strategic and operational aspects of IT implementations to help businesses implement growth strategies and leverage technology to achieve competitive advantage. In additi ...Show More

Industry

Staffing and Recruiting

Company Size

201-500 Employees

Headquarter

Irving

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