Customer Care Executive



Junior (1 to 3 years)
1L - 5L (Per Year)
Posted on Sep 13 2022

About the Job


Tasks and Responsibilities  

· Contact businesses or private individuals by phone   

· Deliver prepared sales scripts to persuade potential customers to purchase a product or

service or make a donation   

· Describe products and services   

· Respond to questions   

· Identify and overcome objections   

· Take the customer through the sales process   

· Obtain customer information   

· Obtain possible customer leads   

· Maintain customer/potential customer data bases   

· Follow up on initial contacts   

· Complete records of telephonic interactions, orders and accounts   

General Purpose :

Answer incoming calls from customers to take orders, answer inquiries and questions, handle

complaints, troubleshoot problems and provide information. Main Job Tasks,

Duties and Responsibilities

· Answer calls and respond to emails  

· Handle customer inquiries both over the phone and by email  

· Research required information using available resources  

· Manage and resolve customer complaints  

· Provide customers with product and service information  

· Enter new customer information into system  

· Update existing customer information  

· Process orders, forms and applications  

· Identify and escalate priority issues  

· Route calls to appropriate resource  

· Follow up customer calls where necessary  

· Document all call information according to standard operating procedures  

· Complete call logs  

· Produce call reports Key Competencies and Skills  

· Verbal and written communication skills  

· Listening skills  

· Problem analysis and problem solving  

· Customer service orientation  

· Organizational skills  

· Attention to detail  

· Judgment  

· Adaptability  

· Team work

About the company

HDFC Life, one of India’s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India’s leading housing finance institution and abrdn plc, the leading provider of financial services in the United Kingdom. HDFC Life’s product portfolio comprises solutions, ...Show More



Company Size

10001+ Employees




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