Job Description: Customer Success Executive : Hyderabad : 1 - 3 years : Any Graduate : Business Services, Real Estate, Hospitality, Service Industry : Center Manager : Competitive – Fixed

Company Profile:

iKeva is a workspace provider along with community and member benefits. In addition to high quality ready-to-use office spaces, which are managed by a team of trained professionals, the members get access to a high energy environment, with multiple options to network and learn. Our solutions are designed for teams of 1 to 500 people with focus on increasing productivity. iKeva prides itself on providing high quality service to its members, with an environment that is efficient and fun-filled. iKeva’s bouquet of services includes ready-to-use spaces for small teams and customized offices for larger teams. iKeva provides a collaborative, fun filled and high energy work environment for its Associates which helps them in their professional growth. Currently, we have over 8500 seats across Hyderabad, Bangalore.

Key Responsibilities:

Client Management

• Reception Management.
• Be the first person for the point of contact for clients.
• Great and assist members & their guests.
• Handle potential client visits.
• To manage incoming and outgoing calls for clients & iKeva.
• Plan and execute fun and engaging activities for clients.

Operations Management

• Receive and register client requests.
• Coordinate with housekeeping and security teams for optimal service delivery.
• Manage and control inventory & ordering of consumables in the center.
• Monitor upkeep of the facility.
• Ensure tickets are raised for client complaints and the same is addressed on priority.
• Assist your managers in making the center successful.

Desired Candidate Profile

• Vibrant personality & Positive attitude.
• Excellent communication skills.
• Customer centric.
• Good coordination & multitasking skills.
• Knowledge with MS-Office & experience in any other software or application is preferable.