Company Overview

At IIFL Finance, we believe in creating a great customer experience with new, modern services crafted explicitly for modern financial needs. We offer a suite of services including Gold Loan, Business Loan, Personal Loan, MyMoney, Business Loan on WhatsApp, and Gold Loan at Home. With over 6 million happy customers nationwide and a robust network of 2500+ branches in over 500 cities, we continue to be India's most reputable financial services provider.

Job Overview

We are looking for a Customer Care Executive - Gold Loan to join our team at IIFL Finance. As a Customer Care Executive, you will be responsible for providing excellent customer service to our Gold Loan customers. This is a full-time position based in Kolkata, West Bengal, India. The ideal candidate should have 1 to 3 years of experience in customer service.

Qualifications and Skills

• Bachelor's degree in any field
• 1 to 3 years of experience in customer service, preferably in the financial industry
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to handle customer queries and complaints with empathy
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Flayer for sales

Roles and Responsibilities

• Responsible for New Customer acquisition & business growth
• Participate in field-marketing activities to improve the brand visibility of IIFL _GL branch in the proper catchment areas.
• Handle and resolve customer queries, complaints, and issues related to Gold Loan
• Provide prompt and accurate information to customers regarding Gold Loan products, services, and procedures
• Assist customers in the loan application process and ensure all required documents are collected
• Collaborate with internal teams to ensure smooth loan disbursement process
• Maintain and update customer records in the system
• Follow up with customers to ensure timely loan repayments
• Handle customer escalations and provide appropriate solutions