Responsibilities

• Understanding the products and services provided by the company.

• Preparing company policies and procedures.

• Developing training lessons with service delivery systems.

• Managing a team of Customer Support Representatives.

• Supporting the customer through an email ticketing system and phone calls.

• Resolving customer complaints and queries.

• Providing detailed information to customers.

• Monitoring the performance of individual representatives.

• Maintaining records of each phone call for future reference.

• Assisting the HR department with hiring new employees.

• Providing the new employees with training sessions for enhancing their skills.

• Offering exceptional customer service and satisfaction.

• Following up with customers for any further information.

• Taking feedback from the customers.

• Negotiating the terms and conditions with the customer.

• Contributing the work to the company’s knowledge base.

• Maintaining a healthy relationship with the clients.

location: Assam