Customer Quality Manager



Mid-Level: 4 to 6 years
£ 22,000 - £ 25,000 (Per Year)
Posted on Aug 11 2023

About the Job


IATF 16949
5 Whys
process audit
product audit

Position Title: Customer Quality Manager

Reporting To: Plant Quality Manager

Location: Shenzhen Plant 6 to 1 year then move to Ganzhou


General tasks and Responsibilities:

·        Manage internal, Advanced Warehouses, Customer claims, and Warranty Quality issues

·        Identify root cause and define permanent corrective and Preventive actions

·        Ensure compliance and assist with adherence to IATF 16949

·        Improve the Quality Performance KPIs in daily, weekly, and Monthly basis

·        Promote the use of customer preferred techniques for continuous improvement such as FMEA, Six-Sigma, Poka-Yoke (Error Proofing).

·        Participate in cross-functional teams in new Launches and in Serial Projects

·        Lead Customer quality audits and ensure Process and Product Audits are conducted

·        Contribute to the department Company improvement activities through lessons learned.


People Management

·        Lead and support groups of quality Supervisors and Quality Engineers.

·        Train and Provide guidance to other team members.



Skills & Attributes:

·        Fluent communication in English with overseas Customers

·        Champion in Problem Solving: 8D, A3, Fishbone, 5Whys, DMAIC

·        Mastery of VW Group CSR: Formel Q, VDA, VDA 6.3 Process Audit, VDA 6.5 Product Audit

·        Strong knowledge of Quality Tools: APQP, FMEA, PPAP, SPC and MSA,

·        Mastery of quality systems IATF16949

·        Lean Six Sigma Certification is highly preferred

·        Understanding of cost and financial impacts.


Salary & Benefits:

Salary Range:  Around 22K GBP Possible Increase by 2 to 3K GPB after Probation

Bonus Range: 500 USD Illegible after Probation

Housing: Arranged by Company

Probation: 3 to 6 Months – to be decided in the offer

Experience Range – 5-7 years in Mechanisms Auto industry,

Qualification should be Degree,

About the company

HRM INFO is one of the largest recruitment solution platform providing HR Services to IT, Non IT industries since 2008 and was founded by Sumayya Mirshikari with an aim to lead the industry and make it a junction for all HR needs that would provide integrated and professional HR services for our clients. Having reputed clients on board we deal with IT and Non IT requirements in almost all indust ...Show More


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Company Size

11-50 Employees




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