Customer Service Manager333
Applications
333
Applications
Vadodara
Full-Time
Mid-Level: 4 to 6 years
₹ 30K - ₹ 40K (Per Month)
Posted on Jun 06 2023
About the Job
Skills
Team Leadership
Communication
Microsoft Excel
Customer Service
Microsoft PowerPoint
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
JOB ROLES :
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Oversees Our Customer Care Team
- Manage and Train Customer Care Executives
- Developing customer satisfaction goals and coordinating with the team to meet day to day deadlines.
- Implementing an effective customer loyalty program.
- Creating effective customer service procedures, policies, and standards.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years' of customer service
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
About the company
H&M Virtual Services Pvt. Ltd. is Indian based consultancy firm that provides ace counselling services for helping digital businesses grow. With our experience and expertise, we provide you with cutting-edge solutions for generating business leads, closing leads into customers, hiring people off-shore, and promoting the overall marketing of your products.
H&M Virtual Services Pvt. Ltd. is Indian based consultancy firm that provides ace counselling services for helping digital businesses grow. With our experience and expertise, we provide you with cutting-edge solutions for generating business leads, closing leads into customers, hiring people off-shore, and promoting the overall marketing of your products.
Industry
BPO
Company Size
11-50 Employees
Headquarter
603-604, Imperial Heights...
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