Job Description for the Solar Sales Representative&nbsp; &nbsp; Location:&nbsp;Vadodara, Gujarat | On-site Role&nbsp; Shift Timing:&nbsp;4:30 AM – 1:30 PM IST (Early Morning Shift)]&nbsp; Full-time | 6 Days a Week &nbsp;Salary:&nbsp;Competitive + Incenti

H&M Virtual Services Pvt. Ltd. is Indian based consultancy firm that provides ace counselling services for helping digital businesses grow. With our experience and expertise, we provide you with cutting-edge solutions for generating business leads, closing leads into customers, hiring people off-shore, and promoting the overall marketing of your products.

Prerequisites: - You should have fluent English- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) About the company: H&amp;M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. With the team of experts, we provide backend and telesales services to these Australian-based solar retailers. Now we are looking to expand our customer care team based in Vadodara, Gujarat, India This customer care team will help our Australian clients in applying for rebates, getting grid connection, resolving queries and hand holding them till their solar installation is completed. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers <h3>Customer Service Representative Responsibility</h3><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li><li> </li></ul><h3>Customer Service Representative Requirements:</h3><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li><li>1-3 years experience in handling customers&nbsp;</li></ul> Benefits : <ul><li>Competitive salary and benefits package</li><li>Medical and accidental insurance for employees&nbsp;</li><li>&nbsp;Opportunities for career growth and advancement</li><li>&nbsp;Training and development programs</li><li>&nbsp;Dynamic and fast-paced work environment</li><li>If you are passionate about customer service and have a desire to contribute to a sustainable future, we encourage you to apply</li></ul>

Prerequisites: - You should have fluent English- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) About the Company: H&amp;M Virtual Services Pvt. Ltd. is one of the leading backed services providers in Australia. Our, major clients are Australian-based solar retailers who sell solar panels in Australia. with this, team of experts, we provide backend and tele sales services to these Australian-based solar retailers. Job Overview :&nbsp; We are seeking dynamic and customer-oriented individuals to join our growing call center team as After Sales &amp; Installation Support Executives. In this role, you will be responsible for providing exceptional support to our customers throughout the solar system installation process and beyond. You will handle customer inquiries, resolve issues, coordinate installations, and ensure customer satisfaction. Qualifications and Skills : <ul><li>Proven experience of at least 2 years in international sales (Mandatory skill).</li><li>In-depth knowledge and experience in solar sales, including understanding of solar products and market trends.</li><li>Strong cold calling skills with the ability to generate leads and build relationships with potential international clients.</li><li>Excellent business development skills to identify new market opportunities and drive growth.</li><li>Experience in international calling with the capacity to communicate effectively with clients from diverse cultural backgrounds.</li><li>Ability to work in a target-based environment with a strong focus on achieving sales goals and targets.</li><li>Exceptional negotiation and closing skills to secure deals and partnerships.</li><li>Strong communication and interpersonal skills to collaborate with internal teams and clients.</li><li> </li></ul>Roles and Responsibilities : <ul><li>Develop and execute strategic sales plans to expand our international market presence and achieve sales targets.</li><li>Identify and engage with potential international clients through cold calling, networking, and other outreach methods.</li><li>Build and maintain strong relationships with existing and new clients to ensure long-term business growth and client satisfaction.</li><li>Conduct market research to identify new opportunities and stay updated on industry trends and competitor activities.</li><li>Prepare and deliver compelling sales presentations and proposals to potential clients.</li><li>Collaborate with internal teams, including marketing and product development, to align sales strategies with company goals.</li><li>Negotiate and close sales deals to maximize revenue and profitability.</li><li>Provide regular sales reports and updates to senior management on sales activities, pipeline, and performance.</li><li> </li></ul>Benefits : <ul><li>Competitive salary and benefits package</li><li>Medical and accidental insurance for employees&nbsp;</li><li>&nbsp;Opportunities for career growth and advancement</li><li>&nbsp;Training and development programs</li><li>&nbsp;Dynamic and fast-paced work environment</li><li>If you are passionate about customer service and have a desire to contribute to a sustainable future, we encourage you to apply</li></ul>

Prerequisites: - You should have fluent English- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) About the company: H&amp;M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. With the team of experts, we provide backend and telesales services to these Australian-based solar retailers. Now we are looking to expand our customer care team based in Vadodara, Gujarat, India This customer care team will help our Australian clients in applying for rebates, getting grid connection, resolving queries and hand holding them till their solar installation is completed. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers <h3>Customer Service Representative Responsibility</h3><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li><li> </li></ul><h3>Customer Service Representative Requirements:</h3><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li><li>1-3 years experience in handling customers&nbsp;</li></ul> Benefits : <ul><li>Competitive salary and benefits package</li><li>Medical and accidental insurance for employees&nbsp;</li><li>&nbsp;Opportunities for career growth and advancement</li><li>&nbsp;Training and development programs</li><li>&nbsp;Dynamic and fast-paced work environment</li><li>If you are passionate about customer service and have a desire to contribute to a sustainable future, we encourage you to apply</li></ul>

After sales and installation executive Job description	 	 - You should have fluent English	 - You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift)	 	 Prerequisites:	 	 About the Company:	 	 Job Overview :	 	 Responsibilities :	 	 H&M Virtual Services Pvt. Ltd. is one of the leading backed services providers in	 Australia. Our, major clients are Australian-based solar retailers who sell solar panels in	 Australia. with this, team of experts, we provide backend and telesales services to these	 Australian-based solar retailers.	 	 We are seeking dynamic and customer-oriented individuals to join our growing call	 center team as After Sales & Installation Support Executives. In this role, you will be	 responsible for providing exceptional support to our customers throughout the solar	 system installation process and beyond. You will handle customer inquiries, resolve	 issues, coordinate installations, and ensure customer satisfaction.	 	 1. Customer Support:	 Answer incoming calls and emails from customers regarding solar system installations,	 product inquiries, and after-sales support. Provide clear and concise information about	 product features, installation processes, and troubleshooting steps. Resolve customer	 issues efficiently and effectively, escalating complex problems as needed. Build strong	 customer relationships through excellent communication and problem-solving skills.	 	 2. Installation Coordination	 Schedule and coordinate solar system installations with customers and installation	 technicians. Provide necessary information and documentation to customers and	 technicians for smooth installation processes. Monitor installation progress and address	 any issues or delays promptly.	 	 3. Post-Installation Support	 Provide guidance and support to customers on system operation, maintenance, and	 	 troubleshooting. Address warranty claims and initiate repair or replacement processes	 as required. Maintain accurate and up-to-date customer records and installation data.	 	 Qualifications :	 	 - Excellent communication and interpersonal skills	 - Strong problem-solving and troubleshooting abilities	 - International Calling Experience Minimum 1-2 years	 - Proficiency in computer systems and customer relationship management (CRM)	 software	 - Experience in Customer / Technical Support Minimum 1-2 years	 - Basic understanding of solar systems and installation processes (preferred)	 	 Benefits :	 	 - Competitive salary and benefits package	 - Opportunities for career growth and advancement	 - Training and development programs	 - Dynamic and fast-paced work environment	 - Medical Insurance Provided by the Company.	 	 If you are passionate about customer service and have a desire to contribute to a	 sustainable future, we encourage you to apply	 	 