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Customer Service Representative

Vadodara
Full-Time
Junior: 1 to 3 years
20K - 25K (Per Month)
Posted on Jun 10 2023

Not Accepting Applications

About the Job

Skills

Chat
Working Experience
Communication
Phone Etiquette
Skilled Multi-tasker
Data Entry

Customer Service Representative Responsibility

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • 1-3 years experience in handling customers 


About the company

H&M Virtual Services Pvt. Ltd. is Indian based consultancy firm that provides ace counselling services for helping digital businesses grow. With our experience and expertise, we provide you with cutting-edge solutions for generating business leads, closing leads into customers, hiring people off-shore, and promoting the overall marketing of your products.

Industry

BPO

Company Size

11-50 Employees

Headquarter

603-604, Imperial Heights...

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