Desktop Support Engineer

100

Applications

Bangalore
Full-Time
Junior: 1 to 3 years
20K - 23K (Per Month)
Posted on Feb 06 2023

About the Job

Skills

ITQA
Standard Operating Procedure (SOP)
Preventive Maintenance
history management
document issuance

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

About the company

In-depth expertise in the Infrastructure Management Services domain and ability to ensure comprehensive and consistent delivery of solutions with quick turnaround time due to its process based delivery structure. Few of the services offered : Software Services: SAP & ERP implementation, configurations & upgrades ,Database (SQL) administration and data storage strategies, Operating systems ...Show More

Industry

IT Services and IT Consul...

Company Size

501-1000 Employees

Headquarter

Bangalore

Other open jobs from Hi Tech Informatics Pvt Ltd