Croma - A Tata Company is  looking to hire Customer Service Desk for its new store in Khajaguda.

Customer Service

·       Resolve service requests and complaints as per the defined process, ensuring SLA adherence

·       Regular communication with customers on the status of the requests including product installations, repairs and returns

·       Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints

Process & Performance Management:

·       Ensure compliance of all SOPs relating to the Customer Service Desk

·       Daily review & follow up on complaints and resolution as per predefined SLA & TAT

·       Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same