Croma - A Tata Company is &nbsp;looking to hire Customer Service Desk for its new store in Khajaguda. Customer Service·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Resolve service requests and complaints as per the defined process, ensuring SLA adherence·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Regular communication with customers on the status of the requests including product installations, repairs and returns·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaintsProcess &amp; Performance Management:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance of all SOPs relating to the Customer Service Desk·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily review &amp; follow up on complaints and resolution as per predefined SLA &amp; TAT·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same

We're looking for Virtual Relationship Managers with 2-6 Years of experience in Mumbai.As a Virtual Relationship Manager, you will play a vital role in building and maintaining relationships with our customers by providing them with a truly exceptional digital banking experience.<ul><li>Regularly engaging with customers and providing a consistent and superior digital experience by understanding and meeting their needs through the bank's financial products.</li><li>Enhancing customer relationships and promoting the use of digital mediums for banking transactions.</li><li>Meeting scorecard targets and portfolio benchmarks, and following all guidelines and regulatory requirements.</li><li>Continuously engaging with a portfolio of customers, handling calls, resolving queries, and promoting digital banking services.</li><li>Profiling customers to aid in cross-selling bank products, logging and resolving complaints, and controlling customer attrition.</li><li>Deepening relationships by cross-selling products, monitoring account activity, and ensuring customer retention.</li><li>Meeting the defined objectives of the portfolio, cross-selling products, acquiring and grouping related customer IDs, and training staff on product knowledge.</li><li>Achieving quality benchmarks, accurately capturing customer interactions, and adhering to audit and service quality standards.</li><li>Submitting customer base reviews and reports as requested by senior management.</li></ul> The job requires a graduate degree and basic banking and communication skills. Minimum 2-3 years of experience is preferable. VRMs will interact with customers, the Virtual Relationship Banking Head, Unit Head, Region Head, and Sales Managers.#mumbai #bankingjobs #relationshipmanagers #vrm #rm

<ul><li>You'll be working with the biggest Footwear Stores Chain</li><li>Speak with the Customers, Explain about the product and guide them</li><li>Handle the customers objections</li><li>Convince the Customers </li><li>Handle the Traffic in the store</li><li>Manage Billing and help in decision making</li><li>Salary : 10,500 + Incentives</li><li>Qulification : 10th Class Plus</li></ul>#kakinadajobs #andhrajobs #retailsales #footwear #productsales #kakinada #10thpass #10thclassjobs

Croma is looking to hire Customer Service Specialists with the below competencies.​&nbsp;​​&nbsp;​&nbsp;​Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), pleasant personality​&nbsp;​​&nbsp; Roles &amp; ResponsibilitiesSales:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure 100% sales process implementation and compliance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Edge Profit Pool and Accessory Sales)Customer Service:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure all customers are attended to appropriately and timely resolution of customer escalations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Daily follow up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA &amp; TAT·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;corrective actions based on customer feedbackContinuous Learning:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keeping updated on product knowledge, promotions and processes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Attending trainings and takingProcess:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance of all SOPs relating to Sales and Service within the category

Store Manager	 	 	 	 Reports to	 	 Area Manager	 	 Direct Reports	 	 Department Manager	 	 Salary Package	 	 -	 	 Qualification, Experience and Skills Required	 	 Post graduate or an MBA with 5-6 years of relevant work experience.	 	 	 	 Competencies	 	 Market intelligence, business acumen, process & result orientation, Team Management, people development, conflict management & resolution, timely decision making, etc. 	 	 Number of Vacancies	 	 1	 	  	 	 Key Responsibilities	 	 	To achieve the revenue and profit targets for the store.	 	 	To monitor and control expenses through efficient store operations.	 	 	To control shrinkage.	 	 	Implement plans to maximize sales while controlling expenses within the budget.	 	 	To ensure the set up of a conducive environment at the store to facilitate purchase decisions and provide customer service.	 	 	To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.	 	 	To plan and ensure achievement of the store sale targets.	 	 	To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback	 	 	To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly. 	 	 	To monitor sales figures vis-à-vis forecast and interpret trends to facilitate planning	 	 	Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets.	 	 		To monitor trade-in products, its inventory management and controlling its logistics and disposal.	 	 		To optimize age of inventory and ensure stock turns.	 	 		To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner.	 	 		To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions. 	 	 		Constantly innovating methodologies to improve customer footfalls and conversion ratio.	 	 		Scheduling of floor manpower to customer ratio to adequately meet the customer interface.	 	 		Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.	 	 		Ensuring that the staff presentation is in line with company preferred standards.	 	 		Managing and motivating the store team to increase sales and ensure efficiency.	 	 	 	 		To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.	 	 		Leading the sales team to provide excellent service through greater product knowledge.	 	 		To ensure timely review and feedback takes place for all store employees.

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