Company Overview

Hindustan Recruitment, founded in 2020, is headquartered in Chandigarh and specializes in staff augmentation and recruitment services. With a compact team of 11-50 employees, we operate a nationwide network of recruitment experts who work directly with customers to fulfill their hiring needs. Our focus on professional services makes us a trusted partner for workforce solutions.

Job Overview

We are seeking a Junior International Customer Service professional to join our team in Mumbai, Bhayandar. This is a full-time position requiring 1 to 3 years of relevant work experience. The role involves handling international customer service inquiries and maintaining effective communication across global markets.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) for effective interaction with international clients.
• Knowledge of international customs and practices (Mandatory skill) to facilitate seamless service delivery.
• Fluency in multiple languages to cater to a diverse clientele and ensure smooth communication.
• Cultural awareness to understand the nuances of different regions and enhance customer service.
• Problem-solving abilities to address customer issues effectively and ensure satisfaction.
• Empathy to connect with customers on a personal level and provide compassionate service.
• Patience to handle queries and complaints calmly and professionally.
• Adaptability to work in a dynamic environment and handle varied customer demands.

Roles and Responsibilities

• Manage and respond to international customer inquiries through various communication channels.
• Provide accurate information about products and services while maintaining a positive image.
• Resolve customer complaints and ensure timely and satisfactory solutions.
• Collaborate with internal teams to ensure smooth workflow and service delivery.
• Document customer interactions and provide feedback to improve service processes.
• Stay updated on industry trends and global practices to enhance customer support.
• Maintain records of customer details, interactions, and transactions accurately.
• Participate in training sessions to improve skills and knowledge for service excellence.