Experience • Desirable Experience – 2 to 3 years of experience in BPO / Call Center. • Should have experience in handling teams Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time management skills • Ensure schedule adherence and create an encouraging team environment.

Outbound • Should ensure that the daily targets are met to avoid escalations • Set clear team goals • Excellent real time management skills • Ensure schedule adherence and create an encouraging team environment Sales • Should have prior experience of handling Sales process • Drive sales within the team to meet deadlines • Develops strategies to promote team performance to meet the sales targets/goal

• Excellent real time management skills • Ensure schedule adherence and create an encouraging team environment. Language • English and Hindi • Indian Regional Language basis mission Requirement