Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexawareâs Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customerâs customers by leveraging our industry-leading delivery and execution model, built around the strategyâ âAutomate Everythingâ¢, Cloudify Everythingâ¢, Transform Customer Experiencesâ¢â. Powering Hexawareâs complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clientsâ business. The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,833 employees, lives the companyâs philosophy of âcustomer success, first and alwaysâ. The company reported 2020 global revenue of USD $845.04 Mn. 

Exciting, isnât it? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon.

To learn more, visit www.hexaware.com

Opening for Team Leader - Sales Process. <ul><li>Need only female candidate .</li><li>EXP into BPO Industry sales profile.</li><li>2 years as Team Leader.</li><li>Experience into Sales ( Insurance Sales , General Insurance , Life Insurance , Health Insurance )</li><li>Excellent Communication</li><li>Must know about the KPI / KRA.</li><li>Handle the team size of above 15 people.</li></ul> Language:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills in English.Qualification:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be a graduate or equivalent

Opening for WFM Profile:-<ul><li>Excellent communication</li><li>Must have handled forecasting and scheduling.</li><li>Overall exp should be more then 2 years.</li><li>Hands on experience into MS -Excel</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Drive real-time Staffing, Occupancy and Service Level requirements by analyzing operational historical trends, real time conditions and anticipated operational conditions.<ul><li>Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details</li></ul>

Job description:- Experience:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desirable Experience – 3 to 8 years as Team Leader on paper in BPO / Call Center. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have experience in handling teams·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have prior experience of handling Voice Process – Inbound process.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for meeting the SLA targets.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyzing and Forecasting Attrition(Team Level) - Inform PL/ PM As Required·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Controlling Attrition at Team Level.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Controlling Absenteeism.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible For Resource Utilization·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible For Maintaining And Updating Team Skills Matrix·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure schedule adherence and create an encouraging team environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures adherence to contractual SLAs and manages the overall workflow within the team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyses existing work practices (system and procedural) – identifies and implements changes in areas of improvement. Language:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills in English. Qualification:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be a graduate

Mandatory Exp : <ul><li>Desirable Experience 2 to 5 years of experience as Team leader in BPO / Call Center.</li><li>Should have experience in handling team of above 10 people . </li><li>Should have prior experience of handling Inbound Voice process .</li><li>Responsible for meeting the SLA targets.</li><li>Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.</li><li>Analyzing and Forecasting Attrition(Team Level) - Inform PL/ PM As Required</li><li>Controlling Attrition at Team Level.</li><li>Controlling Absenteeism.</li><li>Responsible For Resource Utilization</li><li>Responsible For Maintaining And Updating Team Skills Matrix</li><li>Ensure schedule adherence and create an encouraging team environment</li><li>Ensures adherence to contractual SLAs and manages the overall workflow within the team</li><li>Analyses existing work practices (system and procedural) identifies and implements changes in areas of improvement.</li><li>Ensure schedule adherence and create an encouraging team environment.</li><li>Set clear team goals.</li></ul> Qualification :<ul><li>Graduation Mandatory</li></ul> Location :<ul><li>Navi Mumbai - Ghansoli</li></ul> CTC :<ul><li>Depend on last drawn salary and maximum up to 5 LPA. </li></ul>

Looking for candidates with BPO recruitment experience;Graduate Mandate;6 Days working, Sunday Fixed off;Minimum 3 Years Experience into Bulk / Volume and BPO hiring is a must;Location - Navi Mumbai (Mumbai);Salary up to 6 LPAWork from officeImmediate Joiners required<h3> </h3><h3>Hexaware's workforce is a fusion of varied culture, across the globe. This diversity has contributed to the overall growth story by leaps and bounds.</h3>

Hexaware Technologies

Team Leader - Sales Process (Only Female)

WFM

Team Lead - Inbound Voice Process

Team Lead

Recruitment Specialist