The Senior Software Architect is a master problem solver. In addition, the Sr. Software Architect&nbsp;is expected to make high-level decisions for enterprise software design and development. The role involves determining everything from enterprise design choices to technical best practices as well as platforms and coding standards. The Sr. Software Architect s

Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexawareâs Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are now on a journey of metamorphosing the experiences of the customerâs customers by leveraging our industry-leading delivery and execution model, built around the strategyâ âAutomate Everythingâ¢, Cloudify Everythingâ¢, Transform Customer Experiencesâ¢â. Powering Hexawareâs complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clientsâ business. The digitally empowered workforce of Hexaware represents various nationalities, comprising 19,833 employees, lives the companyâs philosophy of âcustomer success, first and alwaysâ. The company reported 2020 global revenue of USD $845.04 Mn. 

Exciting, isnât it? Follow Hexaware to get a glimpse of technology disruptions and exciting digital transformations on the horizon.

To learn more, visit www.hexaware.com

Opening for Team Leader - Sales Process. <ul><li>Need only female candidate .</li><li>EXP into BPO Industry sales profile.</li><li>2 years as Team Leader.</li><li>Experience into Sales ( Insurance Sales , General Insurance , Life Insurance , Health Insurance )</li><li>Excellent Communication</li><li>Must know about the KPI / KRA.</li><li>Handle the team size of above 15 people.</li></ul> Language:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills in English.Qualification:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be a graduate or equivalent

Opening for WFM Profile:-<ul><li>Excellent communication</li><li>Must have handled forecasting and scheduling.</li><li>Overall exp should be more then 2 years.</li><li>Hands on experience into MS -Excel</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Drive real-time Staffing, Occupancy and Service Level requirements by analyzing operational historical trends, real time conditions and anticipated operational conditions.<ul><li>Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details</li></ul>

Job description:- Experience:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desirable Experience – 3 to 8 years as Team Leader on paper in BPO / Call Center. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have experience in handling teams·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have prior experience of handling Voice Process – Inbound process.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for meeting the SLA targets.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyzing and Forecasting Attrition(Team Level) - Inform PL/ PM As Required·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Controlling Attrition at Team Level.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Controlling Absenteeism.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible For Resource Utilization·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible For Maintaining And Updating Team Skills Matrix·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure schedule adherence and create an encouraging team environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensures adherence to contractual SLAs and manages the overall workflow within the team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyses existing work practices (system and procedural) – identifies and implements changes in areas of improvement. Language:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills in English. Qualification:-·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be a graduate

Mandatory Exp : <ul><li>Desirable Experience 2 to 5 years of experience as Team leader in BPO / Call Center.</li><li>Should have experience in handling team of above 10 people . </li><li>Should have prior experience of handling Inbound Voice process .</li><li>Responsible for meeting the SLA targets.</li><li>Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.</li><li>Analyzing and Forecasting Attrition(Team Level) - Inform PL/ PM As Required</li><li>Controlling Attrition at Team Level.</li><li>Controlling Absenteeism.</li><li>Responsible For Resource Utilization</li><li>Responsible For Maintaining And Updating Team Skills Matrix</li><li>Ensure schedule adherence and create an encouraging team environment</li><li>Ensures adherence to contractual SLAs and manages the overall workflow within the team</li><li>Analyses existing work practices (system and procedural) identifies and implements changes in areas of improvement.</li><li>Ensure schedule adherence and create an encouraging team environment.</li><li>Set clear team goals.</li></ul> Qualification :<ul><li>Graduation Mandatory</li></ul> Location :<ul><li>Navi Mumbai - Ghansoli</li></ul> CTC :<ul><li>Depend on last drawn salary and maximum up to 5 LPA. </li></ul>

Looking for candidates with BPO recruitment experience;Graduate Mandate;6 Days working, Sunday Fixed off;Minimum 3 Years Experience into Bulk / Volume and BPO hiring is a must;Location - Navi Mumbai (Mumbai);Salary up to 6 LPAWork from officeImmediate Joiners required<h3> </h3><h3>Hexaware's workforce is a fusion of varied culture, across the globe. This diversity has contributed to the overall growth story by leaps and bounds.</h3>

Hexaware Technologies