Team Lead



Navi Mumbai
Mid-Level (4 to 6 years)
Posted on Aug 04 2022

About the Job


Mandatory Exp :

  • Desirable Experience 2 to 5 years of experience as Team leader in BPO / Call Center.
  • Should have experience in handling team of above 10 people .
  • Should have prior experience of handling Inbound Voice process .
  • Responsible for meeting the SLA targets.
  • Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
  • Analyzing and Forecasting Attrition(Team Level) - Inform PL/ PM As Required
  • Controlling Attrition at Team Level.
  • Controlling Absenteeism.
  • Responsible For Resource Utilization
  • Responsible For Maintaining And Updating Team Skills Matrix
  • Ensure schedule adherence and create an encouraging team environment
  • Ensures adherence to contractual SLAs and manages the overall workflow within the team
  • Analyses existing work practices (system and procedural) identifies and implements changes in areas of improvement.
  • Ensure schedule adherence and create an encouraging team environment.
  • Set clear team goals.

Qualification :

  • Graduation Mandatory

Location :

  • Navi Mumbai - Ghansoli


  • Depend on last drawn salary and maximum up to 5 LPA.

About the company

Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadersh ...Show More


IT Services and IT Consul...

Company Size

10,001+ Employees


Navi Mumbai


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