Company Overview

Headsup HR Solutions is a startup specializing in recruitment and manpower services, dedicated to delivering comprehensive hiring and staffing solutions. With a presence in Bengaluru and a team of 11-50 professionals, we aim to bridge the gap between employers and job seekers through innovative strategies. Learn more about us at Headsup HR Solutions Website.

Job Overview

We are seeking a Junior Key Account Manager with 1 to 3 years of experience to join our team in Bangalore, Bangalore Urban. This is a full-time position focused on managing key accounts, enhancing customer relationships, and implementing customer retention strategies. The ideal candidate will be proficient in Salesforce and CRM Software, with a strong understanding of client relationship management.

Qualifications and Skills

• Proven experience in using Salesforce (Mandatory skill) to manage customer data and interactions effectively.
• Demonstrated expertise in CRM Software (Mandatory skill) for tracking and improving customer relationships.
• Strong understanding of Customer Retention Strategies (Mandatory skill) to enhance client loyalty and business profitability.
• Excellent Negotiation Skills for sealing deals and maximizing benefits for both the company and its clients.
• Effective Client Relationship Management to maintain and nurture long-term strategic partnerships with key clients.
• Proficiency in Data Analysis to interpret trends and provide actionable insights for account planning and development.
• Capability in Account Planning to strategize and prioritize actions that drive revenue growth within key accounts.
• Proficiency in Microsoft Office Suite for documentation, presentations, and communication with stakeholders.

Roles and Responsibilities

• Manage and develop strong relationships with key accounts to achieve sales targets and customer satisfaction.
• Implement customer retention strategies aimed at sustaining long-term loyalty and business success.
• Collaborate with other departments to align account requirements with organizational goals and capabilities.
• Conduct frequent account reviews and provide comprehensive feedback to clients to improve services.
• Identify potential opportunities within assigned accounts and develop plans to exploit them effectively.
• Utilize data analysis to forecast account growth and prepare reports that highlight key trends and opportunities.
• Negotiate contracts and agreements to maximize profit margins while satisfying customer needs.
• Maintain up-to-date knowledge of industry trends, competitors, and new market opportunities to drive strategic account planning.
• Good at communication Hindi and English