Lead UX Researcher, Bajaj Finserv

UX Research Usability

About Bajaj Finserv

Banking and Finance Consumer Internet Technology

Founded in April 2007, Bajaj Finserv is the financial arm of the Bajaj group. We believe in a simple philosophy to never settle for good and go for great. This reflects in our extensive product portfolio that spans across 3 broad categories- lending, insurance and wealth advisory. With 24 products spread across 12 product lines, we're one of the fastest growing and most diversified NBFCs in India. Our footprint spans the length and breadth of India.

Bajaj Finance Limited, is the lending and wealth advisory arm of Bajaj Finserv Limited. It is the most diversified non-bank in the country with multiple product lines across consumer, commercial and SME finance, making it one of the most profitable companies in the category.

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Company Size:Large-scale / Global

Check us out @

https://www.bajajfinserv.in/

Office Location

Viman Nagar, Pune

Maximum Compensation

Open to discussion

Experience Required

7 - 14 years

Working Days

6 days/week

Role & Responsibilities

• Build and establish the best UX research methodologies for the function to drive product innovations that enhance user experience on the website
• Independently lead and conduct UX research projects across products to generate actionable insights using a variety of methods (e.g., product analytics, web analytics, surveys, contextual interviews, moderated/unmoderated usability testing, card sort, etc.)
• Conduct exploratory research to identify unknown gaps and opportunities using existing data (product analytics, web analytics and customer behaviour) and new data from initiated studies.
• Lead critical research efforts and conduct complex multi-phase, mixed-method studies that deepen our understanding of the user experience and drive the customer experience strategy
• Establish the best quantitative or qualitative research methodologies for the function.
• Analyze and synthesize findings to define user personas, user flows, user journeys, experience maps, storyboards as well as task flows; develop strategies and ideas for incorporating into product designs, and work with the team to share research and translate findings into actionables
• Work with UX designers, data analytics team, product and business managers to understand information needs/gaps
• Efficiently translate complex research data into meaningful and consumable insights and assist UX designers in concepts and designs
• Follow established human-computer interface (HCI) design principles and best-practices
• Create and manage a customer experience metrics to regularly monitor the Digital Experience Score (DXS) encompassing all experience, efficiency and hygiene related metrics.

PARTNER MANAGEMENT

• Build a partner ecosystem for UX research, journey creation, usability testing and CUG
• Evaluate vendor capabilities, negotiate terms and review their performance/deliverables
• Participate and own the onboarding of all new partners in the ecosystem
• Create a partner engagement framework and drive the same consistently to build stronger relationships

Ideal Candidate

• 10+years’ experience in UX research industry
• Degree and relevant experience in Computer Science, Human-Computer Interaction, Human Factors, Data Science, Cognitive Science, or related fields
• Proficient working knowledge in HCI research methods, data analytics, multivariate statistics, experimental design, and behavioral analysis
• Proficiency in quantitative and qualitative UX research methods including data analytics, A/B testing, field observations, contextual inquiry, interviews, surveys, interviews, card sorts, concept/feature testing, moderated/unmoderated usability testing, etc.
• Proficiency in using a variety of UX industry tools used for design, testing, analysis, and documentation/presentation, E.g., Google Analytics, HotJar, Content Square, Notion, Maze, Lookback, Miro, Figma, UserTesting.com, TryMy UI, Qualtrics.
• Passionate, creative, open-minded, persistent and having a highly collaborative mindset
• Exemplary attention to detail
• Excellent stakeholder management, including the ability to deal with stakeholders at all levels
• Ability to work in self-directed, fast-paced, results-oriented environment
• Comfortable dealing with ambiguity and entrepreneurial mindset

Perks, Benefits and Work Culture

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.