Job Title: CRM

Department: Sales & Customer Relations

Company:- Manufacturing Unit (Paint & Adhesive)

Reporting To: Sales Head / General Manager

Contact:- 99816-89629(Chetana)

Job Summary:

We are seeking a proactive and organized CRM to manage and nurture online leads from initial inquiry through to quotation, follow-up, order confirmation, and final dispatch. The role also involves handling dealer communication and ensuring smooth internal coordination between departments to deliver excellent customer service.

Key Responsibilities:

Handle and respond to online customer leads (website, social media, WhatsApp, etc.)

Provide quotations, track follow-ups, and ensure timely conversion of leads into sales

Coordinate closely with sales, logistics, production, and accounts teams to ensure timely dispatch and delivery

Maintain and update lead management systems/CRM software with accurate information

Build and maintain strong relationships with dealers and address their queries effectively

Act as a key point of contact for customers, ensuring a seamless post-quotation experience

Monitor dispatch schedules and coordinate with logistics to meet customer deadlines

Analyze customer data and feedback to improve processes and enhance satisfaction

Prepare weekly reports on lead status, dispatches, and dealer interactions

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field

2–5 years of experience in CRM, inside sales, or customer support roles (preferably in B2B or manufacturing sectors)

Strong communication and interpersonal skills

Proficiency in CRM tools, Excel, and MS Office

Ability to multitask and work collaboratively across teams

Good organizational skills with attention to detail

Preferred Qualities:

Experience working with dealers or distributors

Knowledge of sales and dispatch processes

Customer-focused mindset with a problem-solving attitude