Company Overview

Great Find Recruitment is a staffing and recruiting agency based in Raipur, specializing in connecting top talent with leading companies across various sectors. With a small but dedicated team of 2-10 employees, we pride ourselves on our ability to streamline the hiring process, offering comprehensive placement services that align candidates with roles where they can truly shine. Our commitment to excellence ensures that both companies and job seekers receive the best in recruitment services.

Job Overview

We are seeking a skilled Customer Care Executive to join our team in Raipur. This is a full-time, mid-level position requiring 4 to 6 years of work experience. The ideal candidate will manage client interactions, support service excellence, and contribute to our company's reputation as a leading recruitment consultancy. Leveraging CRM Software and other communication tools will be essential to succeed in this role.

Please contact - 8817590608

Qualifications and Skills

• Proficiency in CRM Software is mandatory as it is crucial for managing and analyzing customer interactions throughout the lifecycle.
• Experience with multichannel communication is essential for effectively engaging clients across diverse platforms, ensuring comprehensive service delivery.
• Ability to utilize customer feedback tools is mandatory for gathering and analyzing client satisfaction metrics, supporting continuous improvement initiatives.
• Familiarity with Zendesk enhances customer support by streamlining service processes and improving the customer experience.
• Experience with Salesforce Service Cloud is important for managing customer service operations efficiently, supporting innovative solutions and integration.
• Proven skills in live chat support for real-time resolution of customer queries, enhancing user satisfaction and service effectiveness.
• Strong problem-solving capabilities to identify issues and implement effective solutions that enhance customer satisfaction and operational efficiency.
• Empathy to understand and respond to client needs thoughtfully, fostering positive and productive customer relationships.

Roles and Responsibilities

• Manage and resolve customer queries via phone, email, and live chat, ensuring timely and effective communication with all clients.
• Utilize CRM systems to track client interactions, and maintain comprehensive, accurate customer records for continued relationship management.
• Collaborate with internal teams to escalate and address complex service issues, ensuring a seamless resolution for clients.
• Collect customer feedback for continuous service improvement, analyzing trends to recommend system and workflow enhancements.
• Train new team members on customer service best practices and system applications, driving excellence and consistency in service delivery.
• Monitor and report on key performance indicators to management, providing insights into client satisfaction and service level adherence.
• Participate in team meetings, contributing to the development of service strategies that align with company objectives and industry standards.
• Ensure compliance with all company policies and procedures, aligning all customer interactions with Great Find Recruitment's core values.