Company Overview

GREATBELL HR Consultancy Services PVT LTD is a premier Human Resources Services company headquartered in Cochin, Kerala. Specializing in Technical and Hospitality Manpower Recruitment, we cater to around 500 companies across India. As a crucial player in the industry, we focus on delivering top-notch recruitment solutions with a dedicated team of 2-10 employees. More information can be found on our website at www.greatbellhr.com.

Job Overview

We are seeking an experienced and passionate Senior Holiday Consultant to join our dynamic team. The successful candidate will have 7 to 10 years of relevant experience in the travel industry and be based in one of our key locations: Ernakulam, Piravam, Perumbavoor, Thrissur, Alappuzha, or Kottayam. This is a full-time position requiring a seasoned professional who can deliver exceptional service and expertise in crafting memorable travel experiences for our clients.

Qualifications and Skills

• Create and book travel packages including flights, accommodations, transportation, and activities. (Mandatory skill).
• Deep understanding of the travel industry including destinations, regulations, and trends (Mandatory skill).
• Managing client travel accounts and ensuring all requests are fulfilled (Mandatory skill).
• Consult with clients to understand their travel needs and preferences, and provide expert advice.
• Excellent verbal and written communication skills are essential for interacting with clients and colleagues.
• Researching travel options and providing clients with detailed recommendations to enhance their holiday experiences.
• Exceptional problem-solving skills to manage any hurdles that may arise during the client’s travel period.
• Proficiency in using travel and booking software tools effectively to ensure smooth operations and transparent client interactions.

Roles and Responsibilities

• Develop personalized travel packages tailored to clients' preferences and budgets, ensuring an exceptional experience.
• Maintain and nurture strong client relationships by meeting their travel expectations and providing seamless service.
• Stay updated with the latest travel trends and regulations to provide informed guidance and solutions to clients.
• Handle and resolve client inquiries, complaints, or emergencies with a professional and client-oriented approach.
• Collaborate with industry partners to secure the best deals and enhance the value provided to clients.
• Continuously analyze and identify opportunities to improve the travel planning process and overall client satisfaction.
• Assist in developing training materials and mentoring junior consultants to cultivate a high-performing team environment.
• Ensure all travel operations adhere to the relevant industry regulations and company standards for client safety and satisfaction.