Company Overview

GREATBELL HR Consultancy Services PVT LTD is a specialized firm offering extensive services in technical and hospitality manpower recruitment. We exclusively collaborate with around 500 companies across India. With our headquarters in Cochin, Kerala, we are a small yet robust organization belonging to the Human Resources Services industry. For more information, please visit our website at www.greatbellhr.com.

Job Overview

We are seeking a Senior Room Division Manager with 7 to 10 years of work experience for a full-time position in Thrissur, Palakkad district, Kottayam, Kozhikode, Ernakulam, or Idukki. The candidate will oversee and coordinate operations of the hotel's front office, housekeeping, and guest service departments to ensure high standards of hospitality and organizational profitability.

Qualifications and Skills

• Overseeing and coordinating the operations of a hotel's front office, housekeeping, and guest service department (Mandatory skill).
• Manage the cleaning and maintenance of guest rooms and public areas ensuring high standards of cleanliness and hygiene (Mandatory skill).
• Analyzing reservation trends, implementing pricing strategies, and working with the revenue manager to maximize room revenue (Mandatory skill).
• Oversee concierge, bell services and other guest-related services to ensure a positive guest experience.
• Managing all types of reservations including individual and group bookings, ensuring accuracy and efficiency in the booking process.
• Maximizing profitability by optimizing pricing, managing inventory, and analyzing market trends.
• Strong leadership skills to mentor and guide staff while fostering a collaborative environment.
• Excellent communication skills to effectively interact with guests, staff, and management.

Roles and Responsibilities

• Lead and manage the front office, housekeeping, and guest service operations ensuring cohesive functionality.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Monitor daily operations and ensure adherence to company policies and standards.
• Collaborate with the revenue manager to apply dynamic pricing strategies and optimize room inventory.
• Supervise housekeeping tasks, ensuring guest rooms and public areas maintain exceptional cleanliness.
• Analyze market trends and reservation data to make data-driven decisions for pricing and promotions.
• Coordinate with the concierge and bell services to enhance overall guest experience and expectations.
• Ensure all bookings are handled accurately and efficiently, maintaining high levels of service quality.