Company Overview

GREATBELL HR Consultancy Services PVT LTD is a prominent player in the Human Resources Services industry, specializing in technical and hospitality manpower recruitment. With its headquarter in Cochin, Kerala, and a tight-knit team of 2-10 employees, the company collaborates with around 500 companies across India. For more details, visit our website at www.greatbellhr.com.

Job Overview

We are seeking a Senior General Manager to oversee operations across multiple locations including Idukki, Ernakulam, Kannur, Kozhikode, Thiruvananthapuram, and Thrissur. This is a full-time position requiring 7 to 10 years of work experience. The role demands strategic leadership to enhance business growth, operational efficiency, and customer satisfaction in line with company objectives.

Qualifications and Skills

• Minimum 7 years of experience in a managerial role within the hospitality industry, demonstrating strong leadership skills.
• Expertise in handling day-to-day operations of a hotel (Mandatory skill).
• Proven experience in creating and managing hotel budgets including forecasting revenue and expenses (Mandatory skill).
• Ability to handle guest complaints effectively, ensuring high levels of customer satisfaction (Mandatory skill).
• Competence in planning and executing marketing campaigns to promote hotel services.
• Strong communication skills coupled with the ability to report to higher levels of management.
• Analytical mindset with the capability to assess and improve operational processes.
• Ability to work under pressure and meet tight deadlines while maintaining a focus on achieving business goals.

Roles and Responsibilities

• Oversee daily operations and provide direction to the hotel management team to ensure smooth functioning.
• Create and manage operational budgets, including revenue forecasting and monitoring expenses.
• Ensure guest satisfaction by addressing complaints efficiently and implementing customer service improvements.
• Plan and implement marketing strategies to enhance the hotel's market presence and attract more guests.
• Maintain strong professional relationships with higher management, providing regular updates and reporting.
• Supervise and motivate staff to deliver quality service, implementing training and development programs as needed.
• Develop and implement policies and procedures to enhance operational efficiency.
• Monitor industry trends to ensure the hotel remains competitive and innovates in service offerings.