Job Summary:

The Housekeeping Manager is responsible for overseeing all housekeeping operations in the hotel/resort to ensure cleanliness, orderliness, and attractive conditions in guest rooms, public areas, and back-of-house. The role ensures high standards of hygiene and guest satisfaction are maintained, in line with the brand and operational standards of a star-rated hospitality establishment.

Key Responsibilities:

• Supervise daily housekeeping operations including rooms, public areas, laundry and linen management.
• Inspect guest rooms public areas and back-of-house areas on a regular basis to ensure cleanliness and maintenance standards.
• Develop and implement housekeeping procedures and standards in line with hotel policies.
• Recruit, train, and manage housekeeping staff; create staff schedules and manage duty rosters.
• Maintain inventory of cleaning supplies, linen, and guest supplies manage procurement and cost control.
• Ensure compliance with health, safety, and hygiene standards (e.g., fire safety, COVID-19 protocols, etc.).
• Coordinate with Front Office Maintenance and other departments for smooth guest experience.
• Handle guest complaints and resolve housekeeping-related issues promptly.
• Monitor and maintain housekeeping budgets and control expenses.
• Lead periodic deep cleaning and preventive maintenance activities.
• Prepare reports related to housekeeping activities, linen usage, staffing, and inspections.

Requirements:

• Bachelor’s degree or diploma in Hotel Management or related field preferred.
• Minimum 4–6 years of experience in housekeeping, with at least 2 years in a managerial/supervisory role in a star hotel or resort.
• Strong leadership, organizational, and people management skills.
• Proficient in inventory control, budgeting, and housekeeping software systems.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Desirable Qualities:

• Eye for detail and a passion for cleanliness.
• Knowledge of eco-friendly and sustainable housekeeping practices.
• Experience in luxury hotel or resort operations is a plus.
• Multilingual ability is advantageous.