Company OverviewAt Gig Workplace, we are dedicated to delivering high-quality IT solutions, infrastructure management, and staffing services with a focus on flexibility and commitment. Renowned for our excellence, we provide nationwide services spanning sectors such as Banking, Insurance, Health, and more. Our aim is to offer quality and reliable resources to clients anytime and anywhere. Headquartered in Delhi, we are a compact team that strives for great experiences.

Job OverviewGig Workplace is seeking a Junior Desktop Support Engineer with a work experience of 1 to 3 years. The position is available in various locations including Cochin, Ernakulam, Chennai, and more. This role provides flexibility with employment types such as Full-Time, Freelance, Internship, and Part-Time. The ideal candidate will bring expertise in Windows Operating System, Microsoft Office 365, and Remote Desktop Protocol, among other skills.

• Qualifications and SkillsProficiency in Windows Operating System (Mandatory skill) which is essential for diagnosing system issues and ensuring seamless operation.
• Expertise in Microsoft Office 365 (Mandatory skill) as it is crucial for supporting day-to-day office software needs.
• Capability to use Remote Desktop Protocol (Mandatory skill) to manage and troubleshoot systems remotely.
• Familiarity with Active Directory to manage network resources efficiently and support user account management tasks.
• Strong skills in Hardware Troubleshooting to identify and repair hardware issues quickly, ensuring minimal downtime.
• Understanding of Networking Fundamentals to support network setup and maintenance for optimum performance.
• Knowledge in IT Service Management (ITSM) for managing IT services and processes effectively.
• Experience with SCCM (System Center Configuration Manager) for administering and maintaining system environments.

• Roles and Responsibilities: Provide technical support and assistance to end-users, ensuring prompt resolution of IT-related issues.
• Install, configure, and troubleshoot computer hardware, operating systems, and applications effectively.
• Manage and maintain user accounts, permissions, and access rights in Microsoft Active Directory.
• Support network and system configurations, including the scheduling and execution of updates and patches.
• Implement and maintain IT policies and procedures, ensuring compliance with industry standards.
• Participate in system upgrades and migrations, ensuring seamless transition and minimal disruption to services.
• Document troubleshooting processes and procedures for improved support and knowledge sharing.
• Collaborate with cross-functional teams to ensure network and system security and efficiency.