Company Overview

GALANMELA INDIA PRIVATE LIMITED is an innovative event management startup based in Hyderabad, aiming to revolutionize the celebrations industry. With a focus on providing hassle-free celebrations, we offer a wide range of services catering to all budgets. Our mission is to ensure unforgettable moments for our clients. Operating with a team of 11-50 employees, we are dedicated to transforming every event into a memorable experience.

Job Overview

We are seeking a dedicated Customer Success Manager to join our team at GALANMELA INDIA PRIVATE LIMITED. This is a full-time, mid-level position located in Hyderabad. The ideal candidate should have 4 to 6 years of work experience in event management and customer-focused roles. The incumbent will be responsible for ensuring customer satisfaction and facilitating the flawless execution of our unique event solutions.

Qualifications and Skills

• Proven experience in event management with expertise in organizing, planning, and executing events efficiently.
• Strong vendor management skills to effectively liaise and negotiate with suppliers for successful event execution.
• Proficiency in decoration planning to meet client expectations and enhance the overall event atmosphere.
• Ability to work efficiently in both fieldwork and inside sales environments, balancing on-site and strategic tasks.
• Committed to achieving high levels of customer satisfaction by addressing client needs promptly and professionally.
• Proven track record in enhancing business profitability through innovative and cost-effective event solutions.
• Experienced in leading cross-functional teams to ensure cohesive and integrated event planning and execution.
• Must have excellent communication and interpersonal skills to build and maintain strong client relationships.

Roles and Responsibilities

• Collaborate with clients to identify their needs and tailor event solutions that align with their vision and budget.
• Oversee the entire event lifecycle, from conceptualization to execution, ensuring a seamless experience for clients.
• Coordinate with various internal teams and external vendors to deliver high-quality event services.
• Lead on-site event activities and supervise staff to guarantee events run smoothly and efficiently.
• Conduct post-event evaluations to gather client feedback and implement improvements for future events.
• Drive customer loyalty by maintaining long-term relationships and providing exceptional post-event support.
• Analyze market trends to identify new service opportunities and enhance our event offerings.
• Manage budget allocations effectively to maximize resources and contribute to organizational profitability.