Company Overview:

BellGlobal is a dynamic and youthful organization based in Bangalore, India's Garden City. Our team comprises passionate, curious, and competitive individuals who excel in solving complex business challenges ethically. Guided by our vision to leave behind a legacy of transformed communities, we prioritize partnerships with clients and adapt to their unique needs. Our experts blend experience with a “let-us-make-it-happen” attitude, driven by values of Integrity, Service, Generosity, and Growth.

Position Overview:

As a Python Developer with online customer support responsibilities at BellGlobal, you will contribute to developing and maintaining software solutions for our clients. You will also manage online customer interactions, ensuring prompt and effective support. Your role will balance technical development with customer engagement, making you a crucial part of our team.

Key Responsibilities:

• Collaborate with cross-functional teams to gather and understand project requirements.
• Develop, test, and maintain software applications using Python, focusing on reliability and scalability.
• Implement and maintain RESTful APIs for seamless integration with front-end systems.
• Optimize applications for performance, usability, and security.
• Troubleshoot and debug software issues, ensuring timely resolution.
• Provide online customer support, addressing queries, troubleshooting issues, and offering guidance.
• Maintain comprehensive documentation for code, processes, and support interactions.
• Stay updated with the latest Python trends, tools, and best practices.
• Engage with customers through email, chat, and forums to deliver an excellent support experience.
• Gather customer feedback to inform future development and improve service quality.

Qualifications and Skills:

• 1-2 years of experience in Python development, with a focus on web development or scripting.
• Familiarity with frameworks such as Django or Flask.
• Knowledge of database systems like MySQL, PostgreSQL, or MongoDB.
• Basic understanding of front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills for customer interactions.
• Experience with customer support platforms and tools (e.g., Zendesk, Freshdesk) is preferred.
• A proactive and empathetic approach to addressing customer concerns.

What We Offer:

• A collaborative work environment with a young, energetic team.
• Opportunities to work on diverse projects across various industries.
• Professional growth and learning opportunities.
• A chance to make a tangible impact by engaging with customers and improving their experiences.