Product Support Engineer(Freelance Interviewer)

Location: Remote

Skills and Qualifications:

• Fluent in English, both speaking and writing.
• Excellent written and verbal communication skills.
• Strong time management skills, results-focused, and a proactive nature.
• Ability to learn quickly and to adapt easily to change.
• Experience using CRM systems, Salesforce.com preferred.
• B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.
• 4-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems.
• Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
• Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.