Product Support Engineer(freelance Interviewer)

Location :Remote

Skills and Qualifications:

•        Fluent in English, both speaking and writing.

•        Excellent written and verbal communication skills.

•        Strong time management skills, results-focused, and a proactive nature.

•        Ability to learn quickly and to adapt easily to change.

•        Experience using CRM systems, Salesforce.com preferred.

•        B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.

•        4-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems.

•        Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.

•        Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.