IVR Scripting-Freelance Interviewer

Experience:7 to 10years

About the company

We are an HR Tech company based in Trivandrum, offering hiring support to MNCs across India through interview ,assessments and recruitment services. We have a network of 4000+ experienced professionals who take interviews in their available time slots.

We’re looking for experienced professionals across various domains who can take up freelance interviews for our clients. Interviews are conducted remotely, and schedules are flexible based on your availability. And currently we are looking at panels for the given description.

We are looking for an IVR Scripting Engineer with strong expertise in Genesys PureEngage Platform and Genesys Rules Authoring Tool (GRAT). The candidate must have proven experience in the Banking Domain.

Key Responsibilities

• Develop and optimize IVR scripts and contact center routing strategies.
• Design and implement omnichannel routing (voice, email, work items).
• Configure and customize Genesys PureEngage platform.
• Troubleshoot and resolve routing issues, ensuring high system performance.
• Analyze KPIs (SLA, AHT, abandonment rate) and recommend improvements.

Skills Required

• 5+ years as an IVR Scripting Engineer.
• Expertise in Genesys Rules Authoring Tool (GRAT).
• Strong knowledge of Genesys PureEngage architecture.
• Banking domain experience (mandatory).
• Workflow design, optimization, and troubleshooting skills.