Key Responsibilities:

• Serve as the primary escalation point for technical support issues within assigned countries.
• Build strong relationships with country leadership and stakeholders to understand local challenges and goals.
• Ensure seamless coordination between country operations and global platform support teams.
• Drive proactive service improvements and track key performance metrics.
• Provide regular updates, reports, and insights to both local and global leadership.
• Advocate for country-specific needs in global support planning and enhancements.
• Collaborate with cross-functional teams to ensure smooth rollout of new tools, platforms, and processes.

Requirements:

• 8+ years of experience in technical account management, IT operations, or a related support role.
• Strong understanding of enterprise IT environments and support service structures.
• Proven ability to manage relationships and drive strategic conversations with senior stakeholders.
• Excellent problem-solving, communication, and coordination skills.
• Experience working in a multinational or matrixed organization is a plus.
• Bachelor’s degree in IT, Engineering, Business, or a related field (Master’s preferred).