Job Summary:

We are seeking an experienced and motivated Hotel Specialist to oversee the day-to-day operations of our hotel. The ideal candidate should have at least 2 years of experience in hospitality management, strong leadership skills, and a commitment to delivering exceptional guest experiences.

Key Responsibilities:

• Manage daily hotel operations including front desk, housekeeping, maintenance, and food & beverage.
• Ensure high levels of guest satisfaction through excellent service and problem resolution.
• Supervise and train staff to uphold hospitality standards.
• Monitor budgets, expenses, and profitability.
• Ensure compliance with health, safety, and legal regulations.
• Handle guest complaints and feedback with professionalism and efficiency.
• Oversee inventory and procurement of hotel supplies.
• Coordinate with external vendors and service providers when required.
• Implement and monitor marketing and sales strategies to drive occupancy.

Requirements:

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2 years of experience in hotel or hospitality management.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Proficiency in hotel management software and MS Office.
• Ability to work flexible hours, including weekends and holidays.

Preferred Skills:

• Knowledge of revenue management and budgeting.
• Experience with guest service standards and quality assurance practices.
• Multilingual abilities are a plus.