Job Summary:

We are looking for a proactive and well-presented Hospitality Executive to manage operations across multiple properties. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to multitask efficiently. This role demands someone who can oversee guest satisfaction, coordinate maintenance, manage billing, and ensure operational excellence across 7 properties.

Key Responsibilities:

• Collect bills from the front desk of each property and cross-check them with the finance team for payment status.
• Call and follow up with corporates and travel agencies to drive revenue generation.
• Monitor and manage Online Travel Agency (OTA) platforms for booking updates and queries.
• Coordinate and resolve property-related issues such as maintenance, water shortages, or leakages by liaising with the concerned personnel.
• Ensure customer satisfaction by promptly addressing guest concerns and resolving complaints.
• Handle interpersonal or employee grievances, and mediate or escalate where required to maintain team harmony.
• Manage and audit bills on a weekly and monthly basis for accuracy and compliance.
• Prepare and manage the duty roster to ensure efficient staffing and shift coverage.

Requirements:

• Minimum 1 year of relevant experience in the hospitality industry.
• A Bachelor’s degree in Hospitality Management is preferred.
• Must possess excellent communication, coordination, and problem-solving skills.
• Strong presentability and customer-centric attitude.
• Experience in managing multiple properties or a multi-location setup is a plus.

Preferred Skills:

• Familiarity with OTA portals (e.g., Booking.com, Agoda, MakeMyTrip, etc.)
• Basic understanding of hospitality finance and billing processes.
• Ability to work in a fast-paced, dynamic environment.