We strive to provide a high-quality dining experience to our valued guests. Our headquarters are located in Mumbaii, and we pride ourselves on offering excellent cuisine and a vibrant atmosphere.

Job Overview

We are hiring a Guest Relation Executive to provide exceptional customer service and create a positive experience for our guests. This is a full-time position with Restaurant, a chain of Restaurants & Bars in Mumbai. As a Guest Relation Executive, you will be responsible for ensuring guest satisfaction, handling guest inquiries and complaints, and maintaining good relationships with guests. The ideal candidate should have 1-3 years of experience in a similar role, excellent communication and interpersonal skills, and a passion for delivering exceptional customer service.

Qualifications and Skills

• 1-3 years of experience as a Guest Relation Executive or a similar role
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• Strong problem-solving skills
• Customer-focused mindset
• Proficiency in MS Office and reservation software
• Ability to multitask and prioritize tasks effectively
• Flexibility to work in shifts, including weekends and holidays
• Fluency in English and knowledge of additional languages is a plus
• Hospitality industry experience is preferred

Roles and Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Ensure guest satisfaction by addressing their inquiries and resolving any complaints
• Assist guests with seating arrangements and escort them to their tables
• Provide menu recommendations and assist guests in placing orders
• Maintain a neat and organized front desk area
• Handle guest check-ins and check-outs
• Coordinate with other departments to ensure smooth guest experiences
• Develop and maintain good relationships with guests
• Handle cash transactions and maintain accurate records
• Upsell additional products and services to guests