Job Summary:

We are seeking a results-driven and customer-focused individual to join our team as a Customer Retention Executive. The successful candidate will be responsible for proactively contacting customers who have purchased GPS trackers through our ecommerce website to renew or recharge their services. The goal is to retain existing customers, increase revenue, and provide excellent customer service.

Key Responsibilities:

- Proactively contact customers via phone, email, or SMS to renew or recharge their GPS tracker services

- Provide customers with renewal options, pricing, and promotions

- Address customer queries and concerns regarding GPS tracker services

- Negotiate and close renewal deals with customers

- Update customer records and service status in our CRM system

- Meet or exceed monthly renewal targets and revenue goals

- Collaborate with the customer service team to resolve customer complaints

Requirements:

- 1-2 years of experience in customer retention, sales, or a related field

- Excellent communication and negotiation skills

- Strong customer service skills and ability to resolve customer complaints

- Ability to work in a fast-paced environment and adapt to changing priorities

- Basic computer skills and knowledge of CRM software

- Ability to meet or exceed sales targets and revenue goals

Preferred Skills:

- Experience in the GPS or telematics industry (an advantage)

- Knowledge of GPS tracker services and technology

- Certification in sales, customer service, or a related field

Coordinate with-

7427811320

jobs@fetaca.com