Customer Service Representative - Healthcare
Customer Service Representative - Healthcare
194
Applications
Bengaluru
Full-Time
Junior: 1 to 3 years
₹ 3L - ₹ 4.5L (Per Year)
Posted on Feb 14 2025
About the Job
Skills
CRM software
Problem-solving
Multitasking
Live chat support tools
Zendesk
Salesforce Service Cloud
Digital communication etiquette
Emotional intelligence
Job Overview
Fe'onks Learning Pvt Ltd is seeking a dedicated Customer Service Representative in the Healthcare sector, positioned at the junior level. This full-time role is based in Bengaluru and requires 1 to 3 years of work experience. The ideal candidate will facilitate seamless interactions and support between the company and its clients, utilizing advanced customer service skills in a dynamic environment.
Qualifications and Skills
- Proven experience with CRM software (Mandatory skill), necessary for effectively tracking and managing customer interactions.
- Exceptional problem-solving abilities (Mandatory skill) to address client concerns with efficiency and resourcefulness.
- Ability to multitask (Mandatory skill) and handle various client queries simultaneously without compromising service quality.
- Proficiency in using live chat support tools to engage with customers and resolve issues promptly.
- Working experience with Zendesk and Salesforce Service Cloud, emphasizing structured and consistent customer support delivery.
- Strong understanding of digital communication etiquette to interact professionally and respectfully with clients.
- Emotional intelligence to empathize with customers, ensuring their needs and emotions are respected during communication.
Roles and Responsibilities
- Respond promptly to customer inquiries through various channels, ensuring a high level of customer satisfaction.
- Utilize CRM systems to document client interactions, track issues, and ensure all customer data is current and accurate.
- Collaborate with the team to resolve complex customer issues and escalate as necessary to provide effective solutions.
- Continuously strengthen knowledge of our services and offerings to better support customer queries and provide accurate advice.
- Maintain a positive and empathetic attitude toward customers at all times to foster strong client relationships.
- Proactively gather customer feedback and provide insights to the management team for improving service delivery.
- Manage time effectively to handle peak periods of customer queries without compromise on service standards.
About the company
Fe'onks Learning Pvt Ltd is a pioneering EdTech company based in the vibrant city of Bangalore, India. Founded with a vision to revolutionize education through innovative teaching methodologies and cutting-edge technology, Fe'onks Learning is committed to empowering students with essential skills and knowledge for success in the 21st century.
Fe'onks recognizes the challenges faced by the young ...Show More
Fe'onks Learning Pvt Ltd is a pioneering EdTech company based in the vibrant city of Bangalore, India. Founded with a vision to revolutionize education through innovative teaching methodologies and cutting-edge technology, Fe'onks Learning is committed to empowering students with essential skills and knowledge for success in the 21st century.
Fe'onks recognizes the challenges faced by the younger generation in navigating the overwhelming sea of technology and content. We believe in nurturing individual thought processes and promoting intellectual intelligence by encouraging critical thinking and mindful consumption.
In an era where technology is ubiquitous and content is abundant, it's essential to instill the importance of setting limits and utilizing technology for productive purposes. We understand the concerns about excessive screen time and the impact it can have on intellectual growth. That's why we advocate for balance and offer guidance on how to leverage technology effectively while avoiding negative and irrelevant content.
Moreover, effective communication skills are paramount in today's world. We aim to empower the younger generation to express their thoughts and feelings confidently, both within their families and in broader contexts. Through our public speaking courses, we not only hone communication abilities but also emphasize the value of meaningful expression.
At Fe'onks, we integrate mathematics into our curriculum because it's not just a subject; it's a tool for problem-solving and critical thinking. By teaching mathematics alongside intellectual learning, we equip students with the skills they need to tackle challenges head-on and approach problems with clarity and precision.
We understand the importance of addressing these pressing issues, and at Fe'onks, we're committed to providing a holistic education that fosters intellectual growth, effective communication, and critical thinking skills for the younger generation. ...Show Less
Industry
Education
Company Size
2-10 Employees
Headquarter
Bangalore
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